Last Updated: February 26, 2026
This Refund Policy explains the conditions under which payments made on the Collabbor platform are eligible for refund.
Collabbor is operated as a sole proprietorship based in Georgia.
Payments are processed through Paddle.com, our Merchant of Record.
By purchasing collaboration credits, you agree to this Refund Policy.
Collabbor sells structured collaboration credits.
Credits allow brands to submit collaboration requests to creators through a structured review and routing system.
Collabbor does not guarantee:
Payment is for access to submission review and routing only.
All plans have a fixed validity period of 30 days from the date of purchase.
Unused credits expire automatically after 30 days and do not roll over.
Expired credits are non-refundable.
A credit is deducted only after:
If a submission is rejected during review, no credit is deducted.
Routing confirms delivery of the request to the creator.
Routing does not guarantee acceptance.
Once deducted after approval and routing, the credit is considered used.
After routing, the creator may:
Credits are not restored for:
Once a request is routed, the credit is fully consumed.
Refunds are available only if:
If any credit has been deducted, the purchase becomes non-refundable.
Expired credits are non-refundable.
Statutory consumer rights apply where required by law.
If a creator accepts but fails to deliver:
Collabbor is not responsible for enforcing agreements between users.
The platform may apply internal measures (e.g., warnings, suspension), but:
Unauthorized or abusive chargebacks may result in:
Users must contact support before initiating disputes.
All payments are handled by Paddle.com as Merchant of Record.
Approved refunds are processed through Paddle in accordance with their timelines.
Email: collabbor@gmail.com